These terms and conditions (‘Conditions of Sale’) bind the natural or legal person (‘You/Your’) who makes a reservation (‘Reservation’) and the temporary accommodation service provider whose name appears in your confirmation email (‘Confirmation’) (‘We/Our’). These Conditions of Sale are subject to the competent courts under the conditions of common law, and apply exclusively to all Reservations made at Our establishment.
You confirm that You are over eighteen (18) years of age and have the right and legal capacity to make and pay for Your Reservation.
When Your Reservation is confirmed, a Reservation number will be provided to You by phone, online or by email. This Reservation number is required and necessary if You wish to be able to cancel or modify Your Reservation at a later date. You will also be required to mention this Reservation number as a reference in all Your communications with Us.
Your Reservation will be considered final when You have received Our Confirmation and, according to the payment terms indicated and accepted by You, We have (i) collected the total value of the Reservation, or (ii) collected an amount less than the value total of the Reservation as specified at the time of the Reservation, or (iii) been able to guarantee Your Reservation by means of a bank card. In effect, to be valid, Your Reservation must be guaranteed by bank card or PayPal or any other means of payment which We have agreed on. You do not benefit from any right of withdrawal.
The rates are expressed in the currency indicated on Your Confirmation and at the time of payment for Your Reservation, and include VAT or other applicable taxes. The price of the Reservation is based on the number of people, the number of nights, the dates and type of rooms specified in Your Confirmation.
Any additional product or service specified at the time of Reservation is also included in the total value of Your Reservation. Unless otherwise stated, the rates mentioned on Your Confirmation do not include charges and additional purchases or services incurred by You during Your stay.
In the very rare event that We are unable to provide You with temporary accommodation corresponding to the description and conditions mentioned in Your Confirmation, We will offer You replacement services. If the rate for the replacement services offered is lower than the advertised and prepaid price, You will be refunded the difference. If the rate applicable to the replacement services is higher than the advertised rate, We will bear the resulting price supplements, to the extent that the quality and nature of the replacement services remain reasonably comparable to the services originally offered in Your Reservation.
Arrivals and departures
The arrival (check-in) and departure (check-out) times are specified in Your Confirmation. If You wish to arrive outside the hours indicated in Your Confirmation, please contact Us directly to reconfirm Your arrival time. If Your arrival exceeds normal hours or the scheduled time of arrival, without prior agreement with Us, We have the right to cancel Your Reservation for the entire stay and to require payment of the cancellation penalties stipulated in Your Confirmation.
Modification and Cancellation
The methods for You to modify or cancel Reservations are indicated in the section “Cancellation conditions” on the Confirmation sent to You by email.
If You cancel Your Reservation after the cancellation deadline (‘Deadline’), all the cancellation penalties specified on Your Confirmation, including, where applicable, any additional product or service that forms part of the Reservation, will be payable.
A no-show on the scheduled day of arrival is considered a full cancellation of Your Reservation for the entire stay and We are therefore not required to ensure that the selected temporary accommodation remains available.
If You modify Your Reservation, the number of occupants, the dates or the type of room (‘Modification’), the rates are likely to change. If You request a Modification and We are unable to accommodate it, Your Reservation may be cancelled. If the cancellation takes place before the deadline specified on Your Confirmation, it may be subject to the late cancellation penalties specified on the Confirmation.
The amount of the Reservation to be paid is indicated in Your Confirmation. This amount will be debited from Your bank card account or PayPal account after Your Confirmation has been sent. The order will be automatically cancelled if Your bank card is refused by the bank or if there are insufficient funds in Your account.
You must pay any remaining balance, and for other goods, products or services used during Your stay with Us, in full before Your departure. If you leave Our establishment without paying Your balance, We remain entitled to debit the bank card You submitted at the time of Reservation for any outstanding balance.
PLEASE NOTE – your bank card details are processed in accordance with PCI-DSS security standards in order to guarantee Your Reservation. Beyond the cancellation Deadline, We reserve the right to pre-authorise, or even debit, the value of the cancellation penalties from Your bank card. Likewise, if a deposit is due from a certain date, We reserve the right to pre-authorise, or even debit, Your bank card for the amount of the deposit at its due date. When it is simply a pre-authorisation, no amount is debited from Your account, but the available credit on Your bank card may be reduced by an amount equal to the value of the cancellation penalties or the amount of the deposit in question.
We do Our best to describe the type of accommodation offered, the location of Our establishment, its level of comfort, main characteristics, approval and tourist classification in accordance with the regulations in force, but We are not able to ensure that Our services meet Your expectations in any way. If You have any questions regarding the specific accommodation conditions and the services offered by Our establishment, We invite You to contact Us directly BEFORE the cancellation Deadline and We will do Our best to answer them.
We cannot be liable to You for the non-performance of one of the obligations incumbent on Us hereunder which is not Our fault (fraud, false declaration, etc.), or which results from the occurrence of a case of force majeure. In any event, Our liability cannot exceed the amount paid by You and which We have collected for Your Reservation.
We endeavour to use all the care and diligence reasonably necessary to properly perform Our obligations. We cannot be held responsible for any indirect damage (including loss of profit, loss of revenue, loss of money, loss of time, missed opportunities, or any other harm or damage not directly caused by Us) or damage that We could not reasonably foresee.
You are responsible for any damage, loss or harm suffered by Our establishment as a result of fault (acts or omissions) or negligence on Your part. In such an event, You agree to directly pay Us any sum reasonably necessary to repair such damage caused by You. We reserve the right to cancel Your Reservation immediately and without a refund if Your behaviour during the stay ceases to be reasonable and/or gives rise to serious complaints from the staff of the establishment or other guests of the establishment.
Protection of personal data
You are reminded that the personal data concerning You is necessary to process Your Reservations. This information is recorded in Our system and transmitted to Our Service Providers who take care of processing Your Reservation. You have a permanent right of access, rectification and opposition with regard to information concerning You. To exercise this right, You must send Us a letter to the address indicated on Your Confirmation.
The transmission of Your data to Our Service Providers is intended for the sole purpose of enabling Us, and enabling our Service Providers, to process Your Reservation. If necessary, Our company and Our Service Providers may transmit your data within their group, in all countries where they may be required to operate.
One of these Service Providers is the Company eviivo Limited (registered under number 5002392 and whose registered office is at 154 Pentonville Road, London, N1 9JE), which may be called upon to process Your data in its call centre in Tunisia. The following guarantees have been taken by Us and by eviivo Limited to ensure a sufficient level of protection of Your personal data: (i) any entity or Service Provider required to process your data outside the European Union offers an adequate level of protection by decision of the European Commission; (ii) Your personal data is used for the sole purpose of being able to process Your Reservation.
By placing a reservation on Our Site you consent to the processing of your personal data as described in the clauses set out above, including its transmission to our Service Providers.
eviivo limited (with registered office at 154 Pentonville Road, London, N1 9JE, registered under number 05002392) (“eviivo”) operates from a technical point of view, and jointly with Google Hotel Ads, the Site where You have booked Your stay, including the processing of any payment made online, in whole or in part, in respect of Your reservation. eviivo and Google Hotel Ads have no control over the type and quality of Establishments, or the quality of their services, or the reliability of the information presented by Establishments on this site. eviivo and Google Hotel Ads will in no way be held responsible for any act or omission, or any consequential damage (including loss of profit, loss of revenue, loss of money, loss of time, missed opportunities), or any other harm or damage which is not directly caused by Us or which We could not reasonably foresee. Nothing in this clause shall exclude or limit the liability of eviivo or Google Hotel Ads respectively in the event of fraud or in the event of death or serious injury caused by the negligence of eviivo or Google Hotel Ads respectively.